Shipping policy

SHIPPING POLICY

Last Updated: June 2026

Thank you for shopping with VELZR. We are committed to delivering your order safely and efficiently across India.

ORDER PROCESSING

All orders are processed within 1–3 business days after order confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

During high-demand periods, sales, or new product launches, processing times may be slightly extended.

SHIPPING COVERAGE

VELZR currently ships across India (Pan India Delivery).

We are continuously working to expand our shipping network and improve delivery services.

DELIVERY TIMELINES

Estimated delivery times are:

  • Metro Cities: 2–5 Business Days

  • Major Cities: 3–7 Business Days

  • Remote Areas: 5–10 Business Days

Delivery timelines are estimates and may vary depending on location, courier operations, weather conditions, and other unforeseen circumstances.

SHIPPING CHARGES

Shipping charges, if applicable, will be displayed during checkout before payment.

VELZR may offer free shipping promotions from time to time at its sole discretion.

ORDER TRACKING

Once your order has been shipped, you will receive a tracking number via Email, SMS, or WhatsApp (where applicable).

Customers can use the tracking information provided to monitor shipment progress.

CASH ON DELIVERY (COD)

Cash on Delivery (COD) may be available for eligible pin codes and order values.

VELZR reserves the right to disable COD for certain locations, products, or customers at its discretion.

FAILED DELIVERY ATTEMPTS

If a customer is unavailable during delivery attempts or provides incorrect shipping information, the package may be returned to us by the courier partner.

Additional shipping charges may apply for re-shipment.

DELIVERY DELAYS

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Courier service disruptions

  • Government regulations

  • High order volumes

VELZR shall not be held responsible for delays caused by circumstances beyond our reasonable control.

DAMAGED OR MISSING ITEMS

If your order arrives damaged, defective, or with missing items, please contact us within 48 hours of delivery.

Include:

  • Order Number

  • Photos of the package and product

  • Description of the issue

Our support team will review your request and assist accordingly.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping details at checkout.

VELZR is not responsible for delays or losses resulting from incorrect addresses, phone numbers, or recipient information provided by the customer.

CONTACT US

For shipping-related questions or assistance, contact us:

VELZR
Mumbai, Maharashtra, India

Email: velzr.in@gmail.com

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST